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what you need to know

store & shipping policies

FREE STANDARD DELIVERY ON ORDERS OVER $65*

Shipping Policies

 

Thank you for your interest in purchasing Alter Eco’s Fair Trade and organic products. Orders will be shipped from the Alter Eco headquarters in San Francisco, CA via UPS and USPS. We ship our orders Monday – Thursday. Orders placed before 12pm PST will ship same day (order quantities permitting). Any order placed on Friday and during the weekend will ship the following Monday.

 

We do our best to ensure that the product arrives during the guaranteed shipping window, however, Alter Eco is not responsible for delays by our shipping carrier. Please note, if you choose to ship via USPS the delivery time is not guaranteed. If we foresee any delays to your shipment, we will get in touch with you.

 

Alter Eco offers free standard shipping on all orders over $65. Alaska, Hawaii, Express Delivery and Rush Delivery fees still apply. Taxes and shipping do not attribute to the minimum purchase requirement.

 

Warm Weather

 

Our main goal is to ensure that our products arrive to you in the best condition. Since our chocolate does not contain the emulsifier soy lecithin, it is very sensitive to heat. During warmer months, shipping options might be limited to avoid melting. During these months, we will only ship Monday-Wednesday so that your chocolate will arrive same week. Expedited shipping will be required when temperatures are over 74 degrees Fahrenheit. When temperatures are over 85F degrees, we will offer one-day shipping only. *In this event, your order will not be eligible for free shipping. These orders will be shipped in insulated packaging, with cold packs.

 

International Shipping

 

Unfortunately, Alter Eco does not offer international shipping at this time. You can order our products internationally via iherb.com

 

Returns

 

Alter Eco will accept returns only in the event that the product arrives to you damaged, or in a defective state.

 

Holidays

 

Alter Eco observes the following holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. For these holidays, we will ship the following business day.

 

Order by phone

 

Call 415-701-1212

Office Hours: Monday-Friday 9:00am-5:00pm PST

 

Questions about an order

 

When your package ships, we will send you a tracking number via email. If you have a question about your order, please email fulfillment@alterecofoods.com or call us at 415-701-1212.

 

Wholesale

 

To set up a wholesale account, please click here.