Store and Shipping Policies – Alter Eco
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what you need to know

store & shipping policies


Shipping Policies

Thank you for your interest in purchasing Alter Eco’s Fair Trade and organic products. Orders are shipped from the Alter Eco warehouses in Northern California and Ohio via FedEx. We ship our orders Monday – Wednesday. Orders placed before 12pm EST will ship same day (order quantities permitting). Any order placed Thursday - Friday and during the weekend will ship the following Monday.


We do our best to ensure that the product arrives during the guaranteed shipping window, however, Alter Eco is not responsible for delays by our shipping carrier. Please note, if you choose to ship via USPS the delivery time is not guaranteed. If we foresee any delays to your shipment, we will get in touch with you.


*Alter Eco offers free standard shipping on all orders over $65. Exceptions apply to Alaska and Hawaii as Express Delivery fees still apply due to extreme weather and transit times. Taxes and discounts do not attribute to the minimum purchase requirement.


Order Modifications and Cancellations

We will do our best to honor any requests to edit or cancel an order. Please reach out to the Alter Eco team as quickly as possible by email or call us at (415) 701-1212. Once an order leaves our facility we are unable to make any modifications or cancellations.


Manufacturer Warranties for Online Sales

Alter Eco warranties that all products purchased on our website or are guaranteed to have a 5-month expiration date upon delivery to the customer.

If product is delivered melted, Alter Eco will refund or replace the buyer’s full purchase. Note that we may require images for documentation purposes and to analyze future processes for shipping during summer months.


Warm Weather


Our main goal is to ensure that our products arrive to you in the best condition. Since our chocolate does not contain the emulsifier soy lecithin, it is very sensitive to heat. During warmer months, shipping options might be limited to avoid melting. During these months, we will only ship Monday-Wednesday so that your chocolate will arrive same week. Expedited shipping will be required when temperatures are over 74 degrees Fahrenheit. When temperatures are over 85F degrees, we will offer one-day shipping only. *In this event, your order will not be eligible for free shipping. These orders will be shipped in insulated packaging, with cold packs.


International Shipping


Unfortunately, Alter Eco does not offer international shipping at this time. You can order our products internationally via




Alter Eco will accept returns only in the event that the product arrives to you damaged, or in a defective state.




Alter Eco observes the following holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. For these holidays, we will ship the following business day.



Questions about an order


When your package ships, we will send you a tracking number via email. If you have a question about your order, please email or call us at (415) 701-1212.




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